Helpful answers
Everything you need to know
Do you deliver across New Zealand?
Yes. Archies Gifts delivers nationwide to residential and business addresses across New Zealand.
How quickly will my order be dispatched?
Orders placed before 1:00pm on working days are dispatched the same day. Orders placed after 1:00pm are dispatched on the next working day.
How long does delivery take?
Most Auckland addresses are typically delivered within 1–2 working days from dispatch. Rural and remote areas may take longer. Courier, weather, public holiday and peak-period delays can also affect delivery times.
What does delivery cost?
Auckland delivery is $9.99 for orders under $100 and free for orders of $100 or more to a single Auckland address. Rest of North Island delivery is $12.99, South Island delivery is $17.99, and Chatham Islands delivery is $60.00. Final delivery options and charges are shown at checkout.
Do you offer Saturday delivery?
Saturday delivery is available at no additional charge, subject to courier availability for the delivery address.
Do you deliver to rural addresses?
Yes. Rural delivery is available, but it may take a little longer than standard urban delivery.
Can you deliver to PO Boxes?
No. We cannot deliver to PO Boxes. Please provide a residential or business street address.
Will I receive tracking?
Where tracking is available, tracking details are emailed once your gift has been dispatched.
Is Signature Required available?
Yes. Signature Required can be selected at no additional cost.
Can I add a personal gift message?
Yes. You can add a personal message with your gift so the recipient knows who it is from and why you’re thinking of them.
What happens if an item in a gift box is unavailable?
From time to time, a product in a standard gift box may become unavailable. Where a substitution is necessary, we aim to use an item of equal or greater value while keeping the overall style and quality consistent. For our Proudly NZ Made range, listed products are not automatically substituted; if an item is unavailable, availability of that hamper may be affected.
Do you have vegan gift options?
Yes. We offer selected vegan-friendly gifts. Please check the individual product details or contact us if you would like help choosing the right option.
What about allergies or dietary requirements?
Ingredients and allergen information can vary by product and supplier. If the recipient has a serious allergy or specific dietary requirement, contact us before ordering so we can help you check the most suitable option.
Do you offer corporate or bulk gifting?
Yes. We can help with client gifts, staff gifts, events and larger gifting requirements. Visit our Bulk Orders page to enquire.
How do Archies Gift Cards work?
Choose the gift card value, complete your purchase and use the gift card details provided for online redemption. Gift cards are a flexible option when you want the recipient to choose their own gift.
What should I do if my order arrives damaged or there is a problem?
Please contact us as soon as possible with your order details and photos where relevant. We’ll review the issue and help with the next steps.
Still need a hand choosing?
Tell us the recipient, occasion and budget and we’ll help you find a gift that feels right.